Customer Service Stories – part II

One of my more popular posts (based both on comments and on the viewer metrics that WordPress collects) was called Customer Service Stories.  Clearly, that topic cuts across just about every societal and geographic boundary so I can’t resist offering up another story.

A friend was in town visiting the offices of Eloqua, my new employer.  This friend is from a company I used to work at and since I’m the Director of Premier Support, I thought it would be nice to take her and one of her colleagues out for lunch.  We zipped around the corner to a restaurant that specializes in healthy and delicious sandwiches/wraps/crepes, salads, smoothies, and soup.  I’d been there twice before and felt it would be a reliable choice to take clients.

I ordered a sandwich while my lunch mates mulled the choices on the extensive menu.  When they finally placed their order, the unsmiling girl informed the one that she couldn’t have any avocado with her “Turkey and Avocado Sandwich” since they hadn’t had avocado at the restaurant in a week.  (I passed bushels-full at a nearby green grocer on the way to work that day) But, she said, they would be able to substitute something else.  An alternate order was placed, this time for a crepe. “We don’t serve crepes anymore.  We haven’t for a long time.”  This was said as we all gazed up confusingly at the crepe menu above her head.  The girl waited.  “Okay, then I’ll have a tuna wrap and a soup.”  “You can have the wrap but we don’t have any soup today.”  I looked over at the soup pot, the one with the sign reading, “Home-made Soup” leaning against it.

Well, you know what happened after that.  No, we did stay and eat whatever food we managed to finally get but there is no doubt that the restaurant will never see me again, nor any of my customers and friends.  And the restaurant industry wonders why the failure rate is so high.

About Peter Armaly
I get jazzed by automation, big data, and blockchain tech. Business, technology, and fitness are things I understand. Scotch, wine, food, and fiction are things I appreciate.

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